Find quick answers to common questions about Redwood MedTech’s medical carts, shipping, customization, and support. If you need further assistance, our team is ready to help—contact us anytime.
All Redwood carts exceed ANSI/BIFMA X5.1 durability standards and carry ISO 13485 certification for medical devices. Our SeamGuard™ antimicrobial surfaces meet EPA standards for hospital-grade disinfection protocols.
Standard models ship within 15 business days from our ISO-certified Shenzhen facility. For urgent hospital needs, we offer expedited air freight with customs clearance support (5-7 days worldwide).
Yes – our mobile workstations come pre-wired for Epic/Cerner integration with VESA-compatible tablet mounts, HIPAA-compliant data ports, and cable management meeting IEC 60601-1 electrical safety standards.
We provide a 10-year structural warranty on all frames and 2-year coverage on components (casters, drawers). This includes 24/7 technical support with guaranteed 48-hour onsite service for mainland China hospitals.
Absolutely – our modular design allows for tailored configurations including specialty drawer inserts (anesthesia trays, code blue compartments), height-adjustable worksurfaces (range: 75-110cm), and hospital-branded color panels, all while maintaining full compliance with medical equipment standards.
MOQ is 5 units for standard models, with volume discounts available.
Yes – free installation training included with all orders.
We accept T/T, LC, and Alibaba Trade Assurance.
All components are available for purchase separately with same-day shipping.
Use any hospital-grade disinfectant – our SeamGuard™ surfaces resist 100+ daily cleanings.
200kg dynamic load tested (EN 12529 standard).
Yes – we handle all export documentation including FDA/CE certifications.
Virtual or in-person demos available – contact sales to schedule.
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